Warranty Coverage & Durations
1 Year Manufacturer Warranty
Factory sealed items carry 1 Year official manufacturer warranty support directly serviced through official brand repair channels (e.g. Apple, Samsung, Sony) with 100% factory battery.
14 - 28 Days UK Trade Warranty
Covered by Mobiles Wholesale 14 - 28 Days UK trade warranty against hardware defects, component failure, and operational issues. Minimum 80% battery health guaranteed across all grades.
What Is Covered Under Warranty
- Internal hardware defects (motherboard, logic board, chipset failure)
- Display hardware defects (touchscreen unresponsiveness, dead pixels uncaused by impact)
- Audio component failure (earpiece, microphone, loudspeaker hardware failure)
- Charging port hardware defects preventing normal battery charging
What Is Not Covered
- Accidental physical damage, drops, cracked glass, or bent housing after delivery
- Liquid or water ingress damage
- Unauthorized third-party repair attempts, opened housing, or missing security seals
- Software modifications, jailbreaking, or account lockouts (iCloud / Google lock)
Faulty Device Returns Process (RMA)
Submit RMA Request
Contact your account manager or email sales@mobileswholesale.co.uk with serial/IMEI number and fault details.
RMA Approval & Shipping
Receive your RMA number and return instructions. Securely package the device ensuring user accounts are removed.
Technical Inspection
Our technicians inspect the returned unit to verify the reported hardware issue and serial number match.
Replacement or Refund
Upon verification, a replacement unit is dispatched or credit note / refund applied to your trade account.
Need Assistance With a Return?
Contact our dedicated customer support team directly with your trade invoice number and IMEI.